Selected Case Studies
Eight projects spanning enterprise commerce, healthcare, municipal services, and community platforms — grouped into the two disciplines that define how I work: designing products end-to-end, and the research that grounds every decision behind them.
End-to-end product design — enterprise commerce, developer tooling, municipal platforms, and community experiences — balancing user needs with business and technical constraints.
Product Design · SAP
An overview of my work at SAP across Commerce Extensibility, Storefront Pick Up in Store, and Customer Service ASM.
Product Design · Under NDA
Transforming global patent research from fragmentation to automation.
Product Design
Re-imagining a municipal workforce experience through redesign of a single, central source of truth.
The research and service design work behind the products — journey mapping, service transformation, and the intelligence systems that turn fragmented signals into continuous, actionable insight.
AI & Research
Scaling strategic customer understanding to transform persona management from static artifacts into a living system.
Research & Product Design
Listening has evolved into a proactive, systematic approach — the Adaptive ResearchOps System (AROS).
Service Design
End-to-end journey mapping that turned a 20-year-old reactive support model into a proactive, revenue-protecting service.
Service Design
A strategic UX approach to building trust and emotional value in the healthcare ecosystem for aging users.
Service Design
A strategic UX approach to solving a knowledge gap and community challenge for a neurorobotics lab.